Autocares Serrano


  1. Who is responsible for processing your data?





  • What kind of data do we have about you and how did we obtain it?

The categories of personal data that we process about customers and suppliers are:

  1. Identification data
  2. Postal or electronic addresses
  3. Commercial information
  4. Economic and transaction data
  5. Navigation data
  6. Especially protected data: health, in the case of employees.
  7. Image/voice.
  8. Geolocation data.

All the data mentioned above have been obtained by us or directly from you by submitting a commercial offer, contractual proposal, etc. or through your company by providing us with the identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It will be your or your company’s obligation to provide us with updated data in case of modification.

  • For what purpose do we process your data?

We process the data provided by interested persons in order to manage different activities derived from specific procedures carried out in terms of sales, post-sale service, supplier management, quality of services, etc. In this way, we will use your data to carry out any of the following actions:

  1. Provision of the requested services or delivery of the purchased product.
  2. Sending the information requested through the contact form on our website or any other means of contact with our company,
  3. Provide both potential customers and our customers with offers of products and services of interest to them,
  4. Carry out the administrative, fiscal and accounting management of our clients and/or suppliers,
  5. Carry out satisfaction surveys, market studies, etc. in order to be able to offer you the most appropriate offers and an optimized quality of service, etc.
  6. Labor management of employees.

To carry out any of these purposes, electronic means such as email, WhatsApp, etc. may be used.

  • How long will we keep your data?

The personal data relating to natural persons linked to potential clients, clients and suppliers that we collect through the different contact forms and/or information collection (including the data collected through cookies, if applicable) will be kept as long as their request is not made. deletion by the interested party. The data provided by our clients and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal retention periods according to the matter.

The data of workers will be kept as long as the employment relationship is maintained and in any case, according to what the labor legislation prescribes for that purpose.

In the case of the images obtained by the video surveillance system, the period of conservation of the same will be 1 month, in accordance with the provisions of article 22.3 of the LOPDGDD, unless they should be preserved for delivery to the competent authorities. .

In any case, we will keep your personal data for the period of time that is reasonably necessary taking into account our needs to respond to questions that arise or solve problems, make improvements, activate new services and comply with the requirements that the applicable legislation demands. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all our systems.

  • What is the legal basis for the processing of your data?

According to the type of data processing, the legitimation basis is the following:

Accounting Management: billing management with clients and/or suppliers Maintenance, development and control of the contractual relationship between the parties
Fiscal management: application of withholdings, bonuses, etc. Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations
Administrative management : logistics management, warehouse, customer deliveries, receipt of goods, etc.Maintenance, development and control of the contractual relationship between the parties
Marketing: Commercial actions on our products or services aimed at our clients or those people who have requested information regarding our products and services in the past, including the completion of customer satisfaction surveys.  Free and unequivocal consent of the interested party (potential clients), we point out that the withdrawal of this consent can in no case condition the execution of the contract between the parties; legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by interested parties in the past.  
If you are an employee, for labor management: administrative, accounting and fiscal management of employees. Workday registration management: start and end time of the day, as well as overtime.Execution of an employment contract. Legal compliance.
Images / voice of workers: Publication of image/voice on the company website, company books, RRSS in order to make the staff known.Express consent of the interested party.
Geolocation: Labor and spatial control of company vehicles and mobiles. Execution of the employment contract. Article 20.3 of the Workers’ Statute and 90 of the LOPDGDD. Legitimate interest of the person responsible.

In the event that you do not provide your personal data, it will not be possible to execute your contract, comply with legal obligations or those derived from public authorities.

  • To which recipients will your data be communicated?

We will not transfer your personal data to any third party company that intends to use it in its direct marketing actions, except in the case that you have expressly authorized us to do so.

We inform you that we can provide your personal data to Public Administration bodies and competent Authorities in those cases in which we are legally required or in cases in which, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process. ; to answer any claim or legal demand; or to protect the rights of the company or its customers and the general public.

We inform you that your data will not be transferred or communicated to third parties, the company is solely responsible for its treatment and custody.

We will provide your personal data to third parties (eg Internet service providers that help us manage our website or carry out the contracted services, computer support and maintenance companies, logistics companies, agencies and tax and accounting advice, etc.). In any case, these third parties must maintain, at all times, the same security levels as us in relation to your personal data and, when necessary, they will be bound by legal commitments in order to keep your personal data private and secure. , and also to only use the information following specific company instructions.

  • Data transfers to third countries?

Data transfers to third countries are not planned.

  • What are your rights as an interested party?

Anyone has the right to obtain confirmation as to whether or not we are processing personal data that concerns them.

Specifically, interested persons may request the right of access to their personal data, as well as receive them in a common format and mechanical reading if the treatment is carried out by electronic means (portability right).

Likewise, interested persons may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In addition, in certain circumstances, the interested parties may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to oppose the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or in those exceptions established in the applicable regulations.

Likewise, we inform you that you have the right to withdraw your consents granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Likewise, the User is informed that at any time they can exercise the aforementioned rights by writing to us using the contact information that appears in point 1, attaching a copy of their ID.

You will also have the right to file a claim with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

On the other hand, in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we promise not to send commercial information if you have let us know.

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